1. Introduction

Welcome to SpeedySpoon.com (“SpeedySpoon,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Data Privacy and Use Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our advertisements. As a food delivery and online ordering platform, we strive to provide you with convenient access to delicious meals while maintaining transparency about our data practices.

We encourage you to read this policy carefully to understand our approach to data privacy and how it may affect you. By accessing or using SpeedySpoon.com, you agree to the terms outlined in this policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name and contact details (email address, phone number, delivery address)
  • Account credentials (username and password)
  • Payment information (credit card details, transaction history)
  • Order history and preferences
  • Profile information (dietary preferences, favorite restaurants)
  • Location data (for delivery and restaurant recommendations)
  • Feedback and reviews you provide about restaurants or your delivery experience
  • Communication records when you contact our customer support
  • Information provided when participating in promotions or surveys

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you:

  • Browser type and version
  • Operating system
  • Device type and identifiers
  • Language preferences
  • Time zone
  • Referring website
  • Pages visited on our site
  • Time spent on pages
  • Clicks and interactions with content
  • Search queries on our site
  • Restaurants viewed or ordered from
  • Food preferences inferred from your ordering behavior

2.3 Information Collection Methods

We collect information through various means:

  • Direct Interactions: When you create an account, place an order, submit a review, or contact us directly.
  • Automated Technologies: We use cookies, web beacons, pixel tags, and other tracking technologies to collect information about your browsing behavior.
  • Third-Party Sources: We may receive information about you from payment processors, delivery partners, analytics providers, and social media platforms if you interact with our content on those platforms.
  • Location Services: With your permission, we may collect precise location data to facilitate deliveries and recommend nearby restaurants.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide and Improve Services

  • Process and fulfill your food orders
  • Facilitate payment transactions
  • Coordinate delivery services
  • Provide customer support
  • Improve our website’s functionality and user experience
  • Develop new features and offerings
  • Analyze user behavior to enhance our service

3.2 Advertising and Marketing

  • Provide personalized restaurant and meal recommendations
  • Send you promotional emails and notifications about special offers, discounts, and new restaurants (with your consent)
  • Measure the effectiveness of our marketing campaigns
  • Conduct market research and analytics to better understand our audience

3.3 Communication

  • Send order confirmations and delivery updates
  • Respond to your inquiries, comments, and support requests
  • Send administrative messages about your account or our services
  • Notify you about changes to our policies or terms

3.4 Legal and Security

  • Detect and prevent fraud, spam, and abuse
  • Enforce our terms of service and other policies
  • Comply with legal obligations and respond to law enforcement requests
  • Protect our rights, property, and the safety of our users and delivery partners

4. Cookies and Similar Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your device and remember certain information about your visit.

4.2 Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly (e.g., remembering your login status and items in your cart).
  • Analytical/Performance Cookies: Help us understand how visitors interact with our site and which restaurants are most popular.
  • Functionality Cookies: Remember your preferences (e.g., dietary restrictions, favorite restaurants) and personalize your experience.
  • Targeting/Advertising Cookies: Used to deliver ads relevant to your interests and measure ad performance.

4.3 Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our site, and some services and functionalities may not work.

To learn more about cookies and how to manage them, visit www.aboutcookies.org or www.allaboutcookies.org.

5. Advertising Practices

5.1 Online Advertising

We may display advertisements on our website and may work with third-party ad networks to do so. These networks may use cookies and similar technologies to collect information about your activities on our website and other websites to provide you with targeted advertising based on your interests.

5.2 Personalized Advertising

You may opt out of personalized advertising by adjusting your ad preferences through your account settings or by visiting the ad settings page of your browser or device.

5.3 Analytics

We use analytics services (such as Google Analytics) that may collect information about your online activities over time and across different websites when you use our services. This information helps us understand how users interact with our platform and improve our services.

5.4 Interest-Based Advertising

We may use your browsing behavior and food preferences to create a profile for serving you more relevant advertisements and restaurant recommendations. You can opt-out of interest-based advertising by visiting the Network Advertising Initiative (NAI) website or the Digital Advertising Alliance (DAA) website.

5.5 Social Media Advertising

We may share information with social media platforms to serve you ads on those platforms. You can control the ads you see on social media through the settings on those platforms.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

6.1 Service Providers

We share information with third-party service providers who help us operate our business, including:

  • Payment processors
  • Delivery partners and drivers
  • Restaurant partners
  • Email service providers
  • Analytics providers
  • Customer support services

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we’ve authorized.

6.2 Restaurant Partners

We share necessary order information with the restaurants that prepare your food, including your name, order details, and any special instructions you provide.

6.3 Delivery Partners

To fulfill your orders, we share relevant delivery information with our delivery partners, including your name, delivery address, phone number, and order details.

6.4 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to:

  • Respond to government requests
  • Enforce our policies and agreements
  • Protect our rights, property, or safety, or that of others

6.5 Business Transfers

If SpeedySpoon is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

6.6 With Your Consent

We may share your information in other ways if we have your explicit consent to do so.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The length of time you have an account with us
  • Whether there is a legal obligation to which we are subject
  • Whether retention is advisable in light of our legal position (e.g., in respect of applicable statutes of limitations, litigation, or regulatory investigations)

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You have the right to access, correct, or update your personal information. You can do this by logging into your account settings or contacting us directly.

8.2 Data Portability

Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.3 Deletion

You may request the deletion of your personal information, subject to certain exceptions provided by law. Note that we may retain certain information as required by law or for legitimate business purposes.

8.4 Objection and Restriction

You may object to or request restriction of the processing of your personal information under certain circumstances.

8.5 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

8.6 Opt-out of Marketing Communications

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection and security practices
  • Physical and environmental security measures for our data centers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. International Data Transfers

SpeedySpoon may transfer your information to countries other than the one in which you reside. By using our website, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than those of your country.

11. Children’s Privacy

SpeedySpoon.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

12. Third-Party Links and Services

Our website may contain links to third-party websites, products, or services. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to read the privacy statements of any third-party websites you visit.

13. Changes to This Policy

We may update this Data Privacy and Use Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Data Privacy and Use Policy or our privacy practices, please contact us at:

SpeedySpoon.com
Email: contact@speedyspoon.com

15. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These rights include:

  • The right to know what personal information we collect about you and how we use and share it
  • The right to delete certain personal information we have collected about you
  • The right to opt-out of the sale of your personal information
  • The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us using the information provided in the “Contact Us” section.

16. European Economic Area (EEA) Residents

If you are located in the EEA, you may have additional rights under the General Data Protection Regulation (GDPR). These rights include:

  • The right to be informed about our data collection practices
  • The right to access your personal data
  • The right to rectification of inaccurate personal data
  • The right to erasure of your personal data in certain circumstances
  • The right to restrict processing of your personal data
  • The right to data portability
  • The right to object to processing of your personal data
  • Rights related to automated decision-making and profiling

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

17. Acknowledgment and Consent

By using SpeedySpoon.com, you acknowledge that you have read and understood this Data Privacy and Use Policy and agree to its terms. You consent to the collection, use, disclosure, and processing of your information as described in this policy. If you do not agree with this policy, please do not use our website or services.

Last Updated: April 9, 2025